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Welcome to the FAQ-Center
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On this page we have compiled answers to frequently asked questions. If you can not find an answer, please send us an e-mail or call us. We pleased to help you.
1 - How can I contact you?
2 - Can I order by phone or by email?
3 - When is the shipping free of charge?
4 - I want to visit you , where can I find the Musikhaus Vogtton?
5 - How can I order in your online-shop?
6 - How long does it take to receive my order?
7 - What payment options are available to me?
8 - How can I order from you very fast?
9 - Are there surcharges for small quantities, have a minimum order value or something similar?
10 - Do you insure your deliveries?
11 - With what parcel services do you deliver?
12 - Do I pay VAT (Value Added Tax)?
13 - How works the shipping to third coundtries (not EU)?
14 - Are there warranty on everything?
15 - Do you check the products before delviery?
16 - Can I pick up my order directly from you?
17 - Do you accept credit cards.?
18 - How should I behave, when I receive a package with transport damage?
19 - Can you also send by express?
20 - Can you arrange a delivery date with you?
21 - How can I write a review / do a rating?
22 - Do you ship to other countries?
23 - Where will I be informed about the status of my order?
24 - How can I become a link partner?
25 - I want to complain an item (Warranty), to whom should I contact?
26 - How can I delete my account?
27 - Where can I change my delivery address?
| 1. Q: How can I contact you? |
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Our contactinformation:
Email: info@vogtton.de
Phone: 03765 / 3096217
Outside of Germany:
Phone: 0049 3765 3096217
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| 2. Q: Can I order by phone or by email? |
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Of course you can tell us your order by phone or by email.
By Phone:
To process a phone order, we need your shipping address.
If we have e-mail address from you, we can confirm your order by e-mail.
There is the possibility to speak orders on the answering machine, but it isn´t recommend, because it may possible that we can not contact you for possible questions.
By E-mail:
Just send us what products and respective quantities you require and enter your invoice-/shipping address.
Please tell us how you like to pay.
pre-payment by bank transfer
cash on delivery
Paypal
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| 3 Q: When is the shipping free of charge? |
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From an order of 150 EUR the shipping inside Germany is free of charge.
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4. Q: I want to visit you , where can I find the Musikhaus Vogtton?
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Our shop can you find on the following address:
Musikhaus Vogtton
Reichsstrasse 17
08468, Reichenbach im Vogtland
Germany
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5. Q: How can I order in your online-shop?
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Information about the order process you will find under this link.
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| 6. Q: How long does it take to receive my order? |
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The Musikhaus Vogtton try to proceed all orders as fast as possible.
If you pay by PayPal, Sofortüberweisung or cash on delivery, we will send the delivery on the same day or one the after your order.
If you pay by pre-payment by banktransfer, we will send the delivery after we have received your money. If one product is not in stock, we will inform you about.
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| 7. Q: What payment options are available to me? |
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The following payment options are available:
pre-payment by bank transfer
cash on delivery
Paypal
Sofortüberweisung
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| 8. Q: How can I order from you very fast? |
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When you pay by Paypal, Sofortueberweisung or cash on delivery, we can send the delivery Germany or EU on the same day or one day later.
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| 9. Q: Are there surcharges for small quantities, have a minimum order value or something similar? |
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No, there are such fees and restrictions it is not right.
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| 11. Q: With what parcel services do you deliver? |
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Within Germany and the EU, we deliver with DPD, but on request we also deliver withDHL.
Orders to third countries we deliver with DPD or transportation company.
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| 12. Q: Do I pay VAT (Value Added Tax) |
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Within Germany and the EU we calculate VAT. For delivery to third countries we sell without VAT.
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| 13. Q: How works the shipping to third coundtries (not EU)? |
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For delivery to third countries we sell without VAT. After we have received your payment, we register the deliver on Germany Customs. We add to the delivery a invoice, delivery note and nessecary documents for German Customs. For deliveries from the Federal Republic of Germany to a third country (countries that are not members of the European Economic Area) there will be add an import tax, customs fees or import fees by Customs. Please inform about such charges on your local Customs. Please have also attention that you as importer has to Please also note that you must respect the local rules as an importer.
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| 14. Q: Are there warranty on everything? |
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We give a guarantee on all items from date of purchase, according to manufacturer specifications.
The warranty grants no right to price reduction or rescission of the purchase contract or compensation due to non-performance.
Excluded from the warranty are computers and accessories, as well as products with wear cause of the normal using, for example: strings, bulbs, fader, drumsticks, batteries, accumulator, and so on, or defects on products in cause of operator error or non-observance of operating instructions, improper use, overloading or improper maintenance and care or defects on products cause of using accessories, components and spare parts, which are not original parts. Also excluded are products that has been modified or minor deviations from the nominal composition, which are irrelevant for the value and usability of the product. Performed warranty service not extend the warranty period, or they can start anew.
Replaced products or parts shall become our property To use the warranty service it is necessary to show us a proof of purchase. Please contact us before you begin the process.
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| 15. Q: Do you check the products before delviery? |
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All goods are checked by our employees before shipment and packed securely.
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| 16. Q: Can I pick up my order directly from you? |
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Selbstverständlich ist dies möglich. Please let us know immediately so that we can keep the goods for you. Any shipping costs are not charged.
When you do a pick up, it is also possible to pay chash. If you have already paid for the goods, please don´t forget to keep your invoice or to keep your invoice number and customer number ready. You will get your paid shipping cost back.
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| 17. Q: Do you accept credit cards? |
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We don´t accept any credit cards. You have the possility to pay by pre payment by bank transfer, cash on delivery, Paypal or Sofortueberweisung.
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| 18. Q: How should I behave, when I receive a package with transport damage? |
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Note about damages caused by transportation.
When the parcel service gives you your package, please check the package for damages.
If there are some bigger damages like big holes or deformation, please unpack the package in the presence of the driver. If the products have damages, don´t accept the package.
If you accept the package yet, Musikhaus Vogtton and the parcel service don´t accept liability for broken products.
If you get a package in good condition, but the content is brocken, please do the following things:
· Report damage in written form
· Documentation on the reports (description/photo)
· Keep the packaging and the carton
· Do not operate any device or musical instrument with damages
Report for deliveries from DPD within 3 days to Musikhaus Vogtton.
Report for deliveries from DHL within 24h to DHL and Musikhaus Vogtton.
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| 19. Q: Can you also send by express? |
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If you want to receive your order very fast, it is also possible to send the delivery by express.
You won´t find this shipping methode in our shop. But you can tell it us with the comment box when you order or by email or phone.
Attention: higher shipping costs due to shipment by express will be add to your invoice.
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| 20. Q: Can you arrange a delivery date with you? |
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To make sure you will get your delivery right on time, you can arrange a delivery date with us.
This is the date, when we send the delivery.
To make sure that you will receive your package on a particular day, we would send the delivery with express. Attention: higher shipping costs due to shipment by express will be add to your invoice.
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| 21. Q: How can I write a review / do a rating? |
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If you have an account, you have the possiblity to write a review. Login and go the the article, you want to rate. Click on the product. Now click on “Write a review!”. You can also ask a question about the product or your can tell a friend. Corresponding buttons are available.
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| 22. Q: Do you ship to other countries? |
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We ship worldwide
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| 23. Q: Where will I be informed about the status of my order? |
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You will be informed about the status of your order by email.
Registered customers have the opportunity to view the order status in the customer area.
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| 24. Q: How can I become a link partner? |
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Please contact us.
Email: info@vogtton.de
You will be informed about all information.
You can find on our Online-shop different banner to link.
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| 25. Q: I want to complain an item (Warranty), to whom should I contact? |
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If you find that the goods are faulty, or defective, please contact us by phone or email. We will gladly help you.
Contact:
Email: info@vogtton.de
Tel.: +49 (0) 3765 / 3096217
Outside of Germany:
Phone: 0049 3765 3096217
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| 26. Q: How can I delete my account? |
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Please contact us, we will delete your account
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| 27. Q: Where can I change my delivery address? |
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Please login. Click on “My account information” then click on “View or change entries in my address book" and change your data. If you have any questions about that, please contact us.
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